Support

frequently asked Questions

How long will it take to receive my order?

Delivery within Germany usually takes 3 to 5 working days. You can find further information here .

How can I track my order?

You will receive a shipping confirmation by email with a tracking number so you can track the status of your delivery online at any time.

Do you ship internationally?

Yes, we ship internationally. Shipping fees may vary depending on your location. Find out more here .

I haven't received my order, what should I do?

Please make sure you have tracked your order via the tracking page or email us at support@8guap.com

What is your return policy?

Please check our return policy here .

How do I make a return?

Visit the following returns portal and follow the instructions to register your return and receive the return label.