Shipping conditions
Shipping conditions
Delivery times
We aim to process and ship your order as quickly as possible. Delivery times vary depending on your location and the shipping method you choose:
- Standard shipping DACH: 3-5 working days
- Standard shipping UK & within EU: 5-7 working days
- Standard shipping outside EU: 7-9 working days
Please note that orders placed on weekends or holidays will be processed the next business day.
Shipping
Shipping costs vary depending on the delivery area and are calculated based on the total value of your order. Here are our shipping costs:
- Germany: 5.90 €, e free from 150 EUR
- Austria: 7,90 €
- Switzerland: 9.90 CHF
- United Kingdom: 12.90 GBP
- Other countries within EU: 12,90 €
- Other countries outside EU: 24,90 €
Shipping service provider
We work exclusively with DHL to ensure that your order arrives safely and on time. After dispatch, you will receive a tracking number that you can use to track the status of your delivery online at any time.
Delivery areas
We ship worldwide. No matter where you are, you can order from us. Please note that shipping costs and delivery times may vary depending on the destination.
For all deliveries outside Europe, import duties (fees, import taxes, VAT) may be charged, which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are collected once your package has reached your country. 8GUAP does not withhold any duties and taxes during the payment process and cannot predict how much you may have to pay: in the event that such additional duties are incurred, they must be paid in order for your package to be cleared through customs. The customer bears the costs themselves. Please contact your local customs office for more information on your country's policies.
Delays and problems
If there are any delays or problems with your delivery, please contact our customer service. We will always endeavour to help you as quickly as possible and find a satisfactory solution.
Returns and returns
If you are not satisfied with your order or would like to return an item, please refer to our returns policy. More information can be found here .
Contact
If you have any further questions about our shipping conditions, please do not hesitate to contact us by email at support@8guap.com